Privacy Policy
Effective Date: 6 June 2024
Welcome to VESTARA. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit from) and tell you about your privacy rights and how the law protects you.
1. Important Information and Who We Are
Purpose of This Privacy Policy
This privacy policy aims to give you information on how vestara.ai collects and processes your personal data through your use of this website, including any data you may provide through this site when you sign up, log in, or use our services.
Controller
Vestara Ltd. is the controller and responsible for your personal data (collectively referred to as "Vestara", "vestara.ai", "Vestara Ltd.", "we", "us", or "our" in this privacy policy).
Contact Details
Our full details are:
- Full name of legal entity: Vestara Ltd. (UK)
- Title of Data Protection Officer: Vestara DPO
- Email address: [email protected]
- Postal address: 3000 Hillswood, Chertsey, KT16 0RS, UK
You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.
Changes to the Privacy Policy and Your Duty to Inform Us of Changes
This version was last updated on 6 June 2024. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. We collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data
Includes first name, last name, username or similar identifier.
Contact Data
Includes email address and telephone numbers.
Technical Data
Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data
Includes your username and password, your interests, preferences, feedback, and survey responses.
Usage Data
Includes information about how you use our website, products, and services.
Marketing and Communications Data
Includes your preferences in receiving marketing from us and our third parties, as well as your communication preferences.
Aggregated Data
We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature on our website. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
Special Categories of Personal Data
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3. How is Your Personal Data Collected?
Direct Interactions
You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Apply for our products or services
- Create an account on our website
- Subscribe to our service or publications
- Request marketing to be sent to you
- Enter a competition, promotion, or survey
- Give us feedback or contact us
Automated Technologies or Interactions
As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third Parties or Publicly Available Sources
We may receive personal data about you from various third parties and public sources as follows:
- Technical Data from analytics providers such as Google based outside the EU
- Contact, Financial and Transaction Data from providers of technical, payment, and delivery services
- Identity and Contact Data from publicly available sources, such as Companies House and the Electoral Register based in the EU
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To Register You as a New Customer
To Process and Deliver Your Order
Including:
- Manage payments, fees, and charges
- Collect and recover money owed to us
To Manage Our Relationship with You
Which will include:
- Notifying you about changes to our terms or privacy policy
- Asking you to leave a review or take a survey
To Enable You to Partake in a Prize Draw, Competition, or Complete a Survey
To Administer and Protect Our Business and This Website
Including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.
To Deliver Relevant Website Content and Advertisements to You
And measure or understand the effectiveness of the advertising we serve to you.
To Use Data Analytics to Improve Our Website, Products/Services, Marketing, Customer Relationships, and Experiences
To Make Suggestions and Recommendations to You
About goods or services that may be of interest to you.
5. International Transfers
Our website may transfer your personal data to countries outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Transfer to Countries with Adequate Data Protection
Transfer to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Use of Specific Approved Contracts
Use of specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
6. Data Security
Vestara takes the security of your data very seriously. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, they limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on their instructions, and they are subject to a duty of confidentiality.
7. Data Retention
Vestara will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, they consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which they process your personal data and whether they can achieve those purposes through other means, and the applicable legal requirements.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
Request Access
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data they hold about you and to check that they are lawfully processing it.
Request Correction
Request correction of the personal data that they hold about you. This enables you to have any incomplete or inaccurate data they hold about you corrected, though they may need to verify the accuracy of the new data you provide to them.
Request Erasure
Request erasure of your personal data. This enables you to ask them to delete or remove personal data where there is no good reason for them continuing to process it.
Object to Processing
Object to processing of your personal data where they are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.